Is this how talk talk treat customers

[//##=]

New customer, Talk Talk took over my previous supplier.

Feeling really upset by what has happened.

I was assured the transition would be seamless, well the service was, the billing however is not.

I paid my monthly bill by direct debit, I was informed it would simply transfer over.

Today however I get an email saying there is a problem and that due to this next months bill will include an additional fee for late payment.

Did they inform me prior to this late payment, no they did not.

I am very unimpressed with this treatment, I am now considering just ditching this company when my contract is up.

[Arne-TalkTalk]

HI //##=

Just to confirm that we are aware of the issue, and apologize for confusion caused by this.  The team are working to fix it ASAP.  

You will not be charged any admin fees. 

Regards

[Gliwmaeden2]

@//##=, Talktalk has an ongoing mess with this. It won't take you long to find similar threads.

You will not be charged a late payment fee - it's a known issue.

The Shell migration team will sort this out - meanwhile, welcome to Talktalk's automatic generic emails, @//##=. It's rather an issue with this company as their lack of fine tuning sows the seeds of confusion.