Move install date to another day and equipment delivery

[hosays299]

Hi can I get the install and equipment delivered on a later date?? 

The install is currently planned tbc the 13 June.

Can I also ask what date do I give virginmedia to transfer the landline number??

[hosays299 · Accepted solution]

Hi the date is the 17.6.25 not the 13.6.25

 

[siphosethu-TT]

Hi there @hosays299, I've looked into your account and can confirm that an engineer has been booked for you. This is for Full fibre install, I'll just send the dates to you on when the engineer will be coming. Thanks

[Gliwmaeden2]

I've re-escalated this for you, @hosays299.

[hosays299]

Hi can I check my installation date has changed as the website has the old date show. 

Was 13.6.25 now 17.6.25

Should it not show up on my account on Website??

[Mandisa-TT]

I completely understand and I do apologize for the hassle, the team that will be able to assist you with your query it is Order Management Team, you can use the details I provided yesterday to get ahold of them.

[hosays299]

Can i ask when or who i neeed to chat with to change the BT install date as now being told on chat by compliant member i can not as per there reply "The schedule for installation dates varies depending on the specific situation, but generally, changes are not permitted. Openreach determines the installation date based on their availability. If you are unavailable on the date they provide, Openreach will reach out to you directly to discuss your preferred date."

Hope the service gets better 

There last reply was "Thank you for sharing the screenshot. That option will only be available once the 13th of June has passed. For now, no changes can be made at this moment. I understand your eagerness, but the date is still a little way off. Just in case you're not available on that date, Openreach will reach out to you to ask for your preferred date" 

[hosays299]

Hi sadly the team on chat keep telling me to come back tomorrow why can they not help and chnage it there and then???

Can u see what is going on as now my 3 time on chat and no where at all

[Mandisa-TT]

Hi @hosays299

Thank you for updating your profile, I do see that your account is inactive to get the help that you need, kindly contact our Order Management Team using the number below or you can use the link for our live chat.

Here is the number to our customer service department 03451720088 who will be able to put you through to Order Management Team, you can contact them between the times Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

[hosays299]

Hi, done profile update 

[sabelo-TT]

Hello there @hosays299, 

Before continuing any forward, could you please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Thanks

[Divsec]

Hi @hosays299 your post has been escalated.