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My Account - bill download on mobile

PipParsons
Popular Poster
Private Message TalkTalk
Message 9 of 9

I’m not able to download my bills from the website on my iPad, I don’t have access to a desktop. Please can you provide some help? Thanks!

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8 REPLIES 8

Message 1 of 9

Hi @PipParsons did you try using another device (NON-IOS) to confirm if it an IOS issue?  

Phili
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Message 2 of 9

thanks for replying - it feels iOS related rather than TalkTalk side to me ..

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Message 3 of 9

OK, once again my experience differs, I can go back a couple of years. I can only suggest you wait now until the support team pick this up. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Message 4 of 9

So I updated and I was able to download recent bills, Apr 25 - Oct 24.

From Sept 24 backwards, nothing will download… it’s very weird I tried multiple ways …

 

I’m trying to download Mar 25 - Apr 24 for my tax return…

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Message 5 of 9

Always worth doing. You can force the update now if you wish. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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PipParsons
Popular Poster
Private Message TalkTalk
Message 6 of 9

iPadOS version 18.3.2

looks like there’s a 18.4.1

will that help at all? Due to install overnight tonight..

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ferguson
Community Star
Private Message TalkTalk
Message 7 of 9

@PipParsons 

I have juat tested on my iPad using the default Safari browser and did it no problem. Is your iPadOS up to date?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Divsec
Community Star
Private Message TalkTalk
Message 8 of 9

Hi @PipParsons rather disappointingly this seems to be an issue without as yet a solution. Many fellow users have similar issues, across devices, browsers, and operating systems. 

For what it is worth your post has been escalated and you should hear after the holiday.

Sorry not to be more optimistic.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.