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Paid bill 2 days ago - still restriction on internet

Keltan
First Timer
Private Message

on ‎10-08-2023 08:58 AM

Message 3 of 3

Hi,

 

After 7 phonecalls with customer services and the tech support team I still do not have any answers as to why I do not have internet now going into the 3rd day after the restriction was supposedly lifted. I have been told 7 different reasons some saying it had been lifted and others saying it was still in place but still no clear answers.

 

I require the internet for work. Can somebody please assist?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎10-08-2023 11:14 AM

Message 1 of 3

Hi Keltan

 

There are no barrs showing, can you power down your router for 30 mins to reset the connection. 

 

Thank you

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎10-08-2023 09:28 AM

Message 2 of 3

Moving this to billing for you, @Keltan, for staff attention there.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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