Missing Gift Card

[alipali28]

Hello

On renewal in February 2023 I was offered a £75 gift voucher. I have chased this up and was reassured it would be investigated. That was on 16th July. I still haven't heard anything! Can you please let me know when I should expect it?

Regards

[Arne-TalkTalk]

HI alipali28

I have escalated this for you to get the voucher sent ASAP. 

Regards

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. I will ask my colleague Arne to take a look at this. Can I just confirm, have you also checked your spam and junk email folders?

Thanks

[Gliwmaeden2]

There can be quite a delay.

I'll check whether there's any cover, @alipali28, but usually it is best just to wait for staff to respond.

Each further post delays the progress of the thread in the queue because it's an automated workflow. 

[alipali28]

Hi I have had no response from Talk Talk is this normal?

[Gliwmaeden2]

Look out for a response from staff  - they are on here most weekdays during the day. 

[alipali28]

Thank you. I think I've done that now!

[Gliwmaeden2]

Staff need to identify your account, @alipali28.

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