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Missing Gift Card

alipali28
First Timer
Private Message

on ‎31-07-2023 01:27 PM

Message 8 of 8

Hello

On renewal in February 2023 I was offered a £75 gift voucher. I have chased this up and was reassured it would be investigated. That was on 16th July. I still haven't heard anything! Can you please let me know when I should expect it?

Regards

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7 REPLIES 7

Arne-TalkTalk
Support Team
Staff
Private Message
In response to alipali28

on ‎09-08-2023 10:49 AM

Message 1 of 8

HI alipali28

 

I have escalated this for you to get the voucher sent ASAP. 

 

Regards

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Anonymous
Not applicable
Staff
Private Message
In response to alipali28

on ‎02-08-2023 10:05 AM

Message 2 of 8

Morning,

 

I'm sorry for the delay. I will ask my colleague Arne to take a look at this. Can I just confirm, have you also checked your spam and junk email folders?

 

Thanks

 

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to alipali28

on ‎02-08-2023 09:25 AM

Message 3 of 8

There can be quite a delay.

 

I'll check whether there's any cover, @alipali28, but usually it is best just to wait for staff to respond.

 

Each further post delays the progress of the thread in the queue because it's an automated workflow. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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alipali28
First Timer
Private Message
In response to Gliwmaeden2

on ‎02-08-2023 08:49 AM

Message 4 of 8

Hi I have had no response from Talk Talk is this normal?

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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to alipali28

on ‎31-07-2023 04:18 PM

Message 5 of 8

Look out for a response from staff  - they are on here most weekdays during the day. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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alipali28
First Timer
Private Message

on ‎31-07-2023 03:44 PM

Message 6 of 8

Thank you. I think I've done that now!

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎31-07-2023 03:00 PM

Message 7 of 8

Staff need to identify your account, @alipali28.

 

Complete your community forum profile details by adding your Talktalk phone number  / account number  in Personal Information. Go via your avatar/name; settings. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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