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Poor connection for months - leaving talk talk

ZoeK91
Popular Poster
Private Message TalkTalk

on ‎23-11-2025 10:02 AM

Message 6 of 6

For months I have experienced poor connection where the wifi will drop out and come back. No matter how many router resets etc and chats with support, engineer visits etc it’s still happening, 5 days ago I decided to change to a new broadband company ( next weekend) and since then talk talk wifi has been horrendous! WiFi drops more than 10 times a day! I have been waiting online using mobile data as wifi is so bad 30+ mins for an agent to help and still nothing, yet I’m expected to pay my bills in full even though I’m not getting what I pay for!

Zoe
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5 REPLIES 5

Mandisa-TT
Support Team
Staff
Private Message
In response to ZoeK91

on ‎01-12-2025 07:23 AM

Message 1 of 6

Hi @ZoeK91 looking into your account I can confirm that your account is now closed. It was disconnected on the 29.11.2025.

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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to ZoeK91

on ‎29-11-2025 01:59 PM

Message 2 of 6

@ZoeK91, staff are not on here to respond at weekends. You'd need to follow up during the day Monday-Friday for Talktalk support. Hope all goes well with the switch.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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ZoeK91
Popular Poster
Private Message TalkTalk

on ‎29-11-2025 01:13 PM

Message 3 of 6

I can confirm I am messaging from home.

However today is supposed to be my last day as a talk talk customer.. currently awaiting an engineer for a new broadband provider. 

Zoe
0 Likes

amahle-TT
Support Team
Staff
Private Message

on ‎24-11-2025 07:42 AM

Message 4 of 6

Hi there @ZoeK91, we are very sorry for this, and we will look into it for you. Please confirm if you are messaging us from home, thanks.

0 Likes

Divsec
Community Star
Private Message TalkTalk

on ‎23-11-2025 11:20 AM

Message 5 of 6

Hi @ZoeK91 sorry to hear you are moving to another ISP, I hope they use a different infrastructure as your problems may stretch all the way back to that horrible thunderstorm a few years ago.

 

If there is anything we can do here at this late date please don't hesitate to post. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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