Prepaid Mastercard

[sambam1995]

I was promised a prepaid Mastercard when renewing with talktalk but have never received this.

How do I escalate? 

[angelique-TT]

No worries. Please don't hesitate to chat back should you require any other assistance. Enjoy the rest of your day:)

[sambam1995]

Done, thanks 

[angelique-TT]

Hi, looking into your account I do see that the voucher was sent to you, please note that it was sent from no-reply@giftcloud.com. If you have still not received it, you will need to email hello@giftcloud.com . Thanks.

[angelique-TT]

Good morning sambam1995. I will look into this for you. In the meantime please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

[sambam1995]

Hi, no I have not recieved this and I have checked all folders. 

Thanks 

[Philile-TT]

Hi there @sambam1995 . I have had a look into your account and an email with the link for the voucher was sent to the email address registered on the account on the 4th of January 2025, please check and confirm if you did not receive it, also try checking the spam folder. Advise if you still cannot find it.

-Phili 

[Gliwmaeden2]

Staff will look into it for you during the week, @sambam1995.

Your post is in the queue for attention.