Price Hike After Moving Home

[jhyjhy94]

Hi All,

I have recently moved home and found that TalkTalk has hiked my price up from £28 to £35, and placed me onto a new 18month contract. I was under the impression I would have remained on my previous contract as I was under a 24month even after moving home.

I would ideally like to speak to someone over the phone and have them talk me through my bill but it is absolutely impossible to get past the automated helplines unlike my previous experience. The chat is not particularly useful in my opinion and I've got different agents not really answering my query.

[jhyjhy94]

Ahhh, I see. Thank you. This has been much more helpful than the Live Chat.

[Gliwmaeden2]

Look through the links in this article, @jhyjhy94:

https://community.talktalk.co.uk/t5/Articles/Home-move/ta-p/2205259

If you had continued your old contract, there'd have been a £60 moving fee.

If you take out the new contract, that gets waived.

This should have been discussed at the point of ordering the move.

This forum is online support only. They won't phone you. Your post is in a queue for attention. 

[fr8ys]

Ask for the Loyalty Team.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#