Refunds

[Bigj70]

I inadvertently paid my bill twice so requested a refund..blah blah 7 days etc... but it has now passed  7 days, contacted  CS and a hard to understand  agent.. saying it has been processed,  yest still nothing  in my account..

[Arne-TalkTalk]

Hi Bigj70

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

[Gliwmaeden2]

Check in My Account, rather than your bank account, @Bigj70.

If you need further help, add your Talktalk landline number/account number to your profile for staff to identify your account. 

Go via your avatar/name; settings; Personal Information. SAVE CHANGES.