"CLAIM A REFUND"! Unable to do this help please

[UITA23!]

My account has £59.95 on it and I see that I can claim this back but unable to do so due to a "technical issue". Can someone get back to me on why I can't do this.

[Philile-TT]

Hi there @UITA23! that great. Refunds take 5-7 working days to reflect on the account. 

[UITA23!]

Hold fire! Just had an email stating that it's in process!