Removing boosts

[aileendar]

Hi, I removed unlimited UK calls and international call boosts some time ago yet I'm still being charged for them, have checked the set up and they are not selected, but my dashboard says I have 4 not 2 boosts active, I have caller display and anonymous caller shown as active which I want to retain.

Any advice welcome.

[ferguson]

Sorry,  I'm a wee bit confused now: did you not ask the agent for those you don't want to be removed? 

[aileendar]

According to the agent the boost was still live, according to my account it isn't we went round and round in circles. 

[ferguson]

Did you get in touch with customer services?

[aileendar]

All I know is it was several months ago.

[Gliwmaeden2]

@aileendar, I'll move this to the billing section for you. 

If My Account wasn't displaying the correct information you need to investigate whether you can get a refund. 

Can you remember exactly when you removed the boosts?

[ferguson]

If you are unable to do this via My Account then customer services can do it for you, they are available until 7:00pm today via Live chat:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529