Ordered Full Fibre in April 2024, TalkTalk missed my go live date of 1st May 2024, said works to be carried out to get the Full Fibre from across the road, from the big pole.
Anyways, fast forward to November 2024 (7 months later) I've kept in touch multiple times throughout (I've had to chase them up, they never cared to update me) I contacted them on 5th November 2024 and they now told me the order has been cancelled (from their end) on 4th November and to get paid compensation, I have to place a new order. Pfft.
OFCOM state that if a new service (I was going from FTTC to FTTP, which is a new service) has not been resolved or has been CANCELLED, I should be paid auto-compensation of £6.10 per day for each day past the go live date, this was also confirmed by 5 employees that I had been in contact with over the last 7 months, but now, because the order was cancelled by their provider (Openreach) if they pay me compensation, they cannot recover it from their provider (Openreach) anymore, so I'm guessing they're just hoping I let go of it (which I won't do) I'm 100% within all my legal rights and I have OFCOM to back me up, any similar experiences from anyone??
I do not need to place a new order, that is misinformation and a desperate move from TalkTalk's 2 different agents to minimise TalkTalk's costs, because now they gotta pay up compensation and no recovery in place from their provider. This was all confirmed by TalkTalk, that they pay compensation
