We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Your Account

Get tailored support with your TalkTalk account and bills.

Suspended account

AllanB3
First Timer
Private Message TalkTalk

on ‎09-11-2024 09:30 AM

Message 4 of 4

Hi after wasting over 2 hours on the phone to customer service agenda no one can tell me why my account has been suspended to webmail only?

Labels:
3 REPLIES 3

Ady-TalkTalk
Support Team
Staff
Private Message

‎11-11-2024 02:32 PM - edited ‎11-11-2024 02:32 PM

Message 1 of 4

Hi AllanB3, your email address has been restored to full service now. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎09-11-2024 01:11 PM

Message 2 of 4

@AllanB3, staff support will be back after the weekend. 

 

They'll clarify whether you need to continue to make one-off card payments and check what happened about the direct debit situation. 

Gliwmaeden2, a fellow customer.

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎09-11-2024 10:21 AM

Message 3 of 4

Have you paid for Mail Plus, @AllanB3? 

 

If you left Talktalk's broadband service, you would need to do this. 

Gliwmaeden2, a fellow customer.
© TalkTalk 2024