TalkTalk created a new problem for me today by deregistering the email address for MyAccount without any notification. I only discovered this when trying to log in to the Community, and seeing a response stating "Sorry, your email address is not recognised".
After a tedious time in chat sessions, I eventually got access to MyAccount again. The agent could not register the email address that was previously registered, so I had to create a new email account especially for MyAccount. Once I had access to MyAccount, I changed the email address back to what it was before TalkTalk de-registered the email address.
I have no idea why TalkTalk de-registered the email address, and so don't know whether it will happen again.
Usually, whilst logged into MyAccount, it is possible to access my TalkTalk Community account without having to go through the login process, but that is not the case for me today, so I went through the login process, using the same email address that I previously used for the Community (the same one I am/was using for MyAccount) to obtain a secure access code.
Having entered the code, as I suspected, I am being treated as a new user. If I try to link my existing community account user name 'nameunknown', the response is "The account has been linked already.", hence I have (I hope) temporarily created a new community user name 'nameunknown0'.
Can you sort this out, so that I can continue using my previous account user name 'nameunknown'?
