TalkTalk cannot send me a bill via email

[Crusader300]

I have received a letter from TalkTalk saying they cannot send me bills, as the emails are not getting through. The registered email they have for billing (which I have checked) I use every day and all other senders get through.

The fault must be with TalkTalk.

They last sent me an email notification of a bill in December 2022, nothing I have done has changed since then.

I don't want to incur the £2.75 they threaten me with. So I need it fixed.

[Ady-TalkTalk]

You're welcome. If there's anything we can help with please let us know.

Ady

[Crusader300]

Hi Ady

That had never been suggested as an option and I never thought it was an option. The inference when I first set everything up with TalkTalk (back in the dark ages) was to set up an email address and that would be your MYACCOUNT login. I will ponder your suggestion. Thanks

[Ady-TalkTalk]

In fact it would be far better to have a non TalkTalk address for MyAccount from a security point of view. 

Ady

[Crusader300]

Hi Ady

You cannot just change the billing address, you have to have or set up another TalkTalk email address and then have that as you MYACCOUNT sign in and password; which means another account to check for mail.

[Ady-TalkTalk]

Hi Crusader300, the quickest fix is to change the billing email address. Its not the only fix, but is by far the quickest and simplest one.

Ady

[Crusader300]

Technical Support say the problem is that a Phishing Block has been applied on their billing email in my account so that my email account is rejecting their email as a phishing scam. I never put the block on, so it must have been another source. TalkTalk cannot take the block off, so, as others have said, I have to change my account to a different email address. This is TalkTalk not fixing the root cause, but giving a cop out work around for all its customers affected by this block.

[Crusader300]

Thanks Clive for your letter of support, which assures me that the problem is theirs.

[Clive78]

 I have the same problem (the last one I received was also  last December) Been told to change the email address to another, I agree it`s a TT problem but us customers have to do the work our end. wait for community mods to give you the official workaround.