Trying to cancel my Talk Talk phone & broadband

[ericperkins]

I am out of contract with Talk Talk and paying my monthly payment. I have found another provider with better broadband speeds at less cost.

I have been on the phone talking to Leander trying to cancel my contract.  I have been kept on the phone for 45minutes so far lots of being put on hold for large periods of time.

They have suggested new deals that I do not want and have been obstructive not allowing me to speak to a supervisor / manager.

Extremely poor customer service.

Now at 52 minutes they have allowed me to speak to a manager Zama.

now at 1 Hour Zama has organised for the account to be closed

[Philile-TT]

@ferguson thank you for your support. 

[ferguson]

Sadly the community support team cannot help with cancellations, you will need to persevere with customer services when they reopen.