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Trying to not renew broadband contract getting absolutely nowhere

kirstycash123
First Timer
Private Message TalkTalk

on ‎28-10-2025 02:23 PM

Message 3 of 3

I am currently trying to end my broadband contract as it is up for renewal (I have had email about contracting ending soon) and have tried contacting via chat but unfortunately the person I was talking to was not helpful and repeatedly asked me why I was leaving, who to, what speeds etc, and eventually said they had cancelled my contract - it is still showing as active and up for renewal on my account - I do not know who to contact as I cannot get through to anyone via telephone it just keeps saying nobody available and cuts me off.

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2 REPLIES 2

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎28-10-2025 02:47 PM

Message 1 of 3

@kirstycash123, if you were talking on Live Chat, they can't fully process it and have to get someone to call you to confirm. 

 

So you are better actually phoning 03451 720088, even if it means a long wait. Just hold your ground when they try to persuade you to stay - they are the Loyalty team  / Retentions, so their job is to try to keep your custom. Just keep saying you want to cancel, and make sure you have any returns bags you need for sending back equipment etc.

 

They should be open till 7pm weekdays, 9am -6pm Saturday. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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ferguson
Community Star
Private Message TalkTalk

on ‎28-10-2025 02:31 PM

Message 2 of 3

Is your intention to simply cancel and not have any service at all going forwards? Or are you switching to another provider? The help article below covers the various options and steps you should take: 

https://help-centre.talktalk.co.uk/Manage_account/Leave_TalkTalk/Cancel_your_TalkTalk_service

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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