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Who is doing the night shift?

nameunknown_
Whizz Kid
Private Message TalkTalk

on ‎09-04-2026 01:11 PM

Message 2 of 2

I have always felt that the claim "We’re here 24/7. 365 days a year" is misleading, because TalkTalk support via the community was only available in office hours, and "We" is reasonably assumed to be TalkTalk, i.e. it does not include customers.

 

Now that TalkTalk no longer provide support via the community, the wording should be amended to reflect the current situation, i.e. some members of the community provide peer-to-peer support when they are online.

who's doing the night shift?who's doing the night shift?

TalkTalk is fine, when there are no issues, but getting issues resolved can be a real headache.
Incorrect information on TalkTalk help pages is unhelpful.
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1 REPLY 1

Divsec
Community Star
Private Message TalkTalk

on ‎09-04-2026 01:41 PM

Message 1 of 2

Hi @nameunknown_ yep always been a bold statement, even bolder these days, but the community will do it's best and there's always the help pages and the diagnostics, always good especially when they are working.

 

Fingers crossed. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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