cannot access my bills. cannot get passed loading

[amahle-TT]

Hi @Brianaxon, please confirm if you are still experiencing this issue.

[fr8ys]

@Albert10 good to know my advice worked for you.

@Brianaxon how are you getting on?

[Albert10]

I managed to solve this by completly uninstalling Firefox and  removing all the folders that contained the slightest trace.  I believe that there was an ad blocker entrenched in their somewhere and getting rid of it cured the problem for all the browsers on my machine.  I have re-installed Firefox from scratch (no adblocker) and everything now works fine.

[fr8ys]

@Albert10 

Hi,
Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

[Albert10]

I have the exact same problem.  I have tried 3 different browsers and two computers (a pc running windows 10 and a laptop running windows 11).  I have disabled my anti virus (Bitdefender) and made sure there are no ad blockers.  When I use a phone and a tablet being fed from the same router the page loads (they use Android).  My daughter has been able to access my billing page on her laptop (windows 11)  while running anti virus (Bitdefender). 

I am starting to think it may have something to do with my WIndows set up but I cannot think what.  I have no trouble with any other pages loading so I am totally stumped.

Any ideas anyone.

[fr8ys]

@Brianaxon 

The most common cause of not being able to access is the use of pop up or ad blockers.

If you use these try disabling them for the TalkTalk domain.

Have you tried an alternative browser? I know its a nuisance just to use one browser for accessing one site, but try a fresh one (I use Opera) and don't enable any extensions.

Does that work?

As @sabelo-TT  has requested, what is your chosen browser of choice

Have you tried resetting this back to "factory settings"? If not this might be worth a try and if you can then access, add your extensions back one at a time and retest after adding each. This might help identify which extension is casing the issue, if any.

Also, which operating system are you using, as a recent issue was caused by a customer using an unsupported version of Windows?

Let us know how you get on please and any other steps or things you have tried to get this working.

[sabelo-TT]

@Brianaxon, thank you for bringing this to our attention. I take it that you are currently trying to access your bills using MyAccount. 

If I may kindly ask, what browser are you currently using to accessing your MyAccount? Is it the Google Browser, Safari etc...