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fibre upgrade one click email

andyc7
Participant
Message 2 of 2

I got an email from talktalk last week saying that as i was now in the last month of my current contract i could upgrade to fibre for 22.45 per month for 18 months, with a free wi-fi hub. i clicked on the link and it said i would receive a conirmation email within 72 hours which will confrim the new package details.

 

However, we are past 72 hours and i haven't heard anything about it. Could someone from talktalk please look into this for me and let meknow what's happening?

 

Many thanksTALKTALK1.PNG

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1 REPLY 1

Arne-TalkTalk
Support Team
Message 1 of 2

Hi @andyc7

 

I've checked the account and unfortunately the order did not go through. 

 

I would advise contacting our loyalty team to discuss a new deal. 

 

Apologies for any inconvenience caused.

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