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i cancelled my broadband in June, I was advised that i was out of contract, yet i am still getting b

Buttman49
First Timer
Private Message TalkTalk

on ‎08-09-2025 07:57 PM

Message 4 of 4

I cancelled my broadband in June, as I was out of contract & it was too expensive. I am still getting bills, even thought i have moved to another supplier

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3 REPLIES 3

Philile-TT
Support Team
Staff
Private Message

on ‎09-09-2025 08:18 AM

Message 1 of 4

@Buttman49 I have looked into your account and the account is not cancelled there is no intent to cancel you had only contacted us you ask why your monthly recurring charge has changed and you were advised that this is because you are now out of contract, please note that being out of contract does not automatically cancel your account with TalkTalk, you need to contact the cancellations department to have your account cancelled. Please call in using the number 03451720088 during these hours Monday - Friday 9am - 7pm; Saturday - 9am - 6pm; Sunday - Closed. 

Phili
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Philile-TT
Support Team
Staff
Private Message

on ‎09-09-2025 08:06 AM

Message 2 of 4

Hi @Buttman49 thank you for bringing this into our attention, I will look into your account.  

Phili
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fr8ys
Community Star
Private Message TalkTalk

on ‎08-09-2025 08:21 PM

Message 3 of 4

Hi,

 

I've moved this to the billing section for you.

 

How did you give your 30 days notice of cancel or did you assume your new supplier would handle this?

 

Were you explicit with the new supplier if so? Did you get any confirmation of the cancellation from TalkTalk?

 

Was your contract with the new supplier for the same type of installation i.e were you on a fttc contract with TalkTalk and take out a full fibre contract with the new supplier?

 

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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