Fibre upgrade 150mb to 500mb

[Danny721]

I have recently upgraded my FTTP 150mb broadband to 500mb due to end of contract i noticed almost immediately an increase in the upload speed to 70mb which is as expected however the download speed remains at 150mb any ideas

[nambuso-TT]

@Danny721 You can restart the eero and let us know how it goes.

For any further inquiries you may have please do not hesitate to contact our full fibre department using the above number provided:) Thanks

[Danny721]

The upload speed was upgraded within 12 hours the download  a couple of days later my issue is now my Eero 6 (Kitchen) directly  connected to the OTP has the 500mb speeds but my Eero 6 (Bedroom) has the new upload speed but the download speed is as before 150mb any ideas  i do have a spare Eero 6 if needed or should i just restart the bedroom eero

thanks for your assistance John

[nambuso-TT]

Thank you for your help @GerryMac.

[GerryMac]

Hi,

Did you receive a Go Live Date with the new FF500? I would advise for you to turn your router off for 30 mins and check your speed again.

My up-grade happened a few days before the Go Live Date, did the above and speed was as advertised..500/70.

HTH

Cheers.

[nambuso-TT]

Alternatively, you can use the below live chat link:

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

[nambuso-TT]

Hi @Danny721 . I'm really sorry to hear about your situation. I've checked your account, and I see that you're a full fibre customer. You'll need to reach out to them directly for assistance with this matter.

Contact Number: 03451720074  

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm