VOIP via TalkTalk and CityFibre

[mrwrighty]

I’ve been away from the community for a while and was wondering if anything has changed on the VOIP front. I have the Fibre 65 and still have my phone number which I would like to keep. I would also like to upgrade to 500mb service but previous enquires meant losing access to our phone which is important for elderly relatives. 

it is not clear if I’m able to port my number away from TalkTalk to a VOIP provider if TalkTalk cannot provide a VOIP service. I’ve been told previously that porting the number would disconnect my fibre service as the 2 are currently linked so appear to be in stalemate.

[Divsec]

Hi @mrwrighty welcome back, you haven't missed much apart from a management decision to make all the familiar superb community team redundant.

I think you might be better calling retentions on 03451720088 as you question is both complicated and contractual,you might even get a deal!

Regardless your post has been escalated.