NEED SOME HELP?

Clare-CC · ‎30-10-2025

My wireless router is flashing orange. I can get broadband by connecting to directly to the City Fibre box via ethernet, but not via the router. Router has been reset but it made no difference. I've spent 4 hours in agent chat today and got nowhere. Each time I contact, they want to follow a script and start the entire testing process again. I've reached the point of despair, so wondered if anyone has any suggestions before I just cancel my contract. Thanks!

KeithFrench · ‎02-11-2025

Hi @Clare-CC

Can you try another Ethernet cable if you have one? If you have a Wi-Fi hub, this must be connected to its red WAN port, not one of the yellow Ethernet ports. If you have an eero, it doesn't matter which port on there it is connected to.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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nambuso-TT · ‎31-10-2025

Hi there @Clare-CC. I am very sorry to hear this. Looking into your account I can see that you are full fibre customer. Please use the below number to contact them directly so that they will look into this for you.

Contact Number: 03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre