NEED SOME HELP?

Clare-CC · ‎30-10-2025

My wireless router is flashing orange. I can get broadband by connecting to directly to the City Fibre box via ethernet, but not via the router. Router has been reset but it made no difference. I've spent 4 hours in agent chat today and got nowhere. Each time I contact, they want to follow a script and start the entire testing process again. I've reached the point of despair, so wondered if anyone has any suggestions before I just cancel my contract. Thanks!

KeithFrench · ‎02-11-2025

Hi @Clare-CC

Can you try another Ethernet cable if you have one? If you have a Wi-Fi hub, this must be connected to its red WAN port, not one of the yellow Ethernet ports. If you have an eero, it doesn't matter which port on there it is connected to.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

nambuso-TT · ‎31-10-2025

Hi there @Clare-CC. I am very sorry to hear this. Looking into your account I can see that you are full fibre customer. Please use the below number to contact them directly so that they will look into this for you.

Contact Number: 03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre