Yes, it could be read that way, @fr8ys, so I asked them.
They insisted that it's a free number.
I told them that I thought it would have to be 0800 etc to be free to call, so the whole aspect was discussed with two agents (my first smartphone call dropped out, so I had 2 goes at it).
It's obviously something that that company needs to look at again if their front line staff are also taking it to mean the phone number. I haven't got legal advice included in this insurance [that comes with professional membership of another organisation, and is not even mentioned as bundled in with this insurance].
@nomfezeko-TT, the full number to check is 03702414140. One has to then quote a particular Master Policy reference number.
If Talktalk can get back to me and tell me that it definitely would be charged as normal, I'll let Allianz Insurance plc know that it needs to retrain the people answering the phones so they give me a correct reply, and they need to rephrase "Free Legal Helpline".
Normally, if charged, it would actually say that it would be at normal landline rates, and most companies even indicate an average price, usually 16p a minute, so, sadly, Talktalk's phone calls are way above average market prices, but not worth taking out a boost for for just one call every few months.
Gliwmaeden2, a fellow customer.
