unlimited calls

[francespaul]

I pay for unlimited calls and this is the 2nd month i have been charged for calls, thanks to the complaints team they have covered the bill ,they did say this would be fixed but still they have not fixed it.

So now i will have to phone up next month and complain again please someone get this fixed

[Arne-TalkTalk]

Hi francespaul

We haven't removed anything from what I can see, your account shows boost activated 2016 and is still active, the account is also no longer charging for all calls so this issue looks to have been fixed.

[francespaul]

Well a email to the CEO time i think,  just checked my account and it seems they have deleted my unlimited calls boost without telling me, i have now renewed this , funny no other boost was changed the only good thing its four pound less.

[Arne-TalkTalk]

You wont get charged, it must be a mistake.

[francespaul]

No they dont say what has to be returned

[Arne-TalkTalk]

Ive checked the account and cant see anything regarding equipment. does it say what equipment is being requested? 

[francespaul]

Well what are talktalk  now up to ,after over 7months phone still not sorted out ,then in the last weeks i get email to thanks for 

renewing your contract {which i did not do} and today i get a returns of equipment or i will be charged £50 .

I have only have  the equipment i use has the world gone mad

[Arne-TalkTalk]

Unfortunately there is update, really sorry.

[francespaul]

any update on this problem please nearly 6 months now 

[Arne-TalkTalk]

Hi francespaul

You don't need to call us each month whilst this is ongoing, your account is being handled by the backoffice billing team who will go in each month and clear the calls, this can only be done once the bill is generated on or around the 21st of each month.

I'm sorry that this is still ongoing.  

[francespaul]

into another month just payed the last and still being charged for calls when is this going to be fixed getting fed up with having to call each month 50min wasted each time

[Arne-TalkTalk]

Hi francespaul

The issue is now with the billing team who will remove any call charges until the problem is resolved, the calls can only be cleared once the bill is produced on the 28th of each month. 

Sorry this is still ongoing.

[francespaul]

Please any news on update

[Arne-TalkTalk]

I will request an update.

[francespaul]

This is now a joke another week on and still being charged for calls this is now 10 weeks.

so i phoned again to complain and this time they told me i had cancelled my unlimited calls [not true] in the end they gave in and said 

i had unlimited calls and would see why i am paying this , which is what they said they would do each time i phoned and nothing.

As for the network team working on this nothing from them how hard can this be.

[Arne-TalkTalk]

This has been now picked up by our network team.

[francespaul]

Have now reported for the 5th time and have been told they will work on this to see why i am being charged ,which is what they told me 

for the last 9weeks , so will keep fingers crossed.

[Arne-TalkTalk]

Hi,  It will need to be logged as a fault, any charges for calls will be returned while we investigate this. 

[francespaul]

I can call my land line ,but it has been cut off for a few days for some reason only incoming  , calls out back on again now.

just checked my usage and my bill has been payed and they are charging me again for phone calls ,after 25 years with talktalk i think the end is drawing to a close ,should never have gone to fiber.

2months  going to 3rd month and they tell me they will sort and nothing please if you can help 

[Arne-TalkTalk]

Hi @francespaul 

Ive checked your account and its clear the calls boost isn't working, but it sounds like a crossed line aswell, which i didn't think was possible on VOIP  are you able to call your number from a mobile or other phone and see if your phone rings

[Gliwmaeden2]

@francespaul, are you sure that no calls exceeded an hour?

Also, only ordinary landline number and normal mobile numbers  - the Channel Isles and Isle of Man are not covered by it.