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Broadband help

For queries about your TalkTalk broadband service.

2.4Ghs

Jcpiso
First Timer
Private Message

on ‎21-12-2022 12:38 AM

Message 2 of 2

How do I check in what connection I’m on. 2.4 or 5 Ghs. Want to connect a smart plug it says the connection needs to be on 2.4

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1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎21-12-2022 06:26 AM

Message 1 of 2

Hi

 

The 2.4Ghz and 5Ghz wifi will have the same name and password.  If the plug is only capable of 2.4Ghz then it should only connect to 2.4Ghz. band.

 

Some older devices may have an issue with the wifi networks using the same name (SSID), so if you have any issues you can log into the router and change the name of one of them, for example you could just put 5G at the end of the 5Ghz wifi name so you can then tell them apart.

 

Thanks  

Karl. 

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