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Broadband help

For queries about your TalkTalk broadband service.

5ghz channel disappeared

CMJTW
Conversation Starter
Private Message TalkTalk

on ‎06-04-2024 03:28 PM

Message 10 of 10

I have been having internet problems for a number of days. The initial problem was at the local exchange which has now been rectified following a visit by Openreach.

I now have a problem with my router in that the 5ghz band cannot be found by any of my devices. I have changed the channel to Auto from 36 but the network is still not visible.

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9 REPLIES 9

Anonymous
Not applicable
Staff
Private Message
In response to CMJTW

on ‎08-04-2024 09:53 AM

Message 1 of 10

Hello,

 

I'm glad to hear this and thanks for confirming 🙂

 

Michelle

 

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CMJTW
Conversation Starter
Private Message TalkTalk

on ‎08-04-2024 09:52 AM

Message 2 of 10

I did a Ferranti reset and it is now working 

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Anonymous
Not applicable
Staff
Private Message
In response to CMJTW

on ‎08-04-2024 07:20 AM

Message 3 of 10

Morning,

 

How are you getting on?

 

Thanks

 

Michelle

 

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CMJTW
Conversation Starter
Private Message TalkTalk
In response to KeithFrench

on ‎06-04-2024 03:57 PM

Message 4 of 10

Thank you. I am currently in the middle of watching the replay of the qualifying of the Japanese Grand Prix so I will do it tonight.

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KeithFrench
Community Star
Private Message TalkTalk

on ‎06-04-2024 03:53 PM

Message 5 of 10

S I said it does not matter if it is the 5364 or the 5464, they are both affected by this bug.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

CMJTW
Conversation Starter
Private Message TalkTalk

on ‎06-04-2024 03:52 PM

Message 6 of 10

FAST 5364 AC1200 Dual-Band Wi-FI Router

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KeithFrench
Community Star
Private Message TalkTalk

on ‎06-04-2024 03:50 PM

Message 7 of 10

OK, it doesn't matter which one, the 5364 or the 5464. There is a bug in firmware V174 that if a WiFi band is disabled & later re-enabled, it does not come back as it should. Until the next firmware version becomes available, the only workaround is to do a factory reset in the router's configuration. Please do this & see if that sorts the problem.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

CMJTW
Conversation Starter
Private Message TalkTalk

on ‎06-04-2024 03:47 PM

Message 8 of 10

It is a Sagecom

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KeithFrench
Community Star
Private Message TalkTalk

on ‎06-04-2024 03:44 PM

Message 9 of 10

What make/model of router are you using?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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