Broadband help

Jayb1000 · ‎22-08-2022

Hi, today I noticed my partner was unable to check her online banking and airline websites, I later in the day tried accessing the Steam store and was met with a black screen. I decided to check the Steam website to end up with "

Access Denied

You don't have permission to access "http://store.steampowered.com/" on this server.

Reference #18.4a4bdd58.1661203188.77080dca"

This has come out of nowhere and is limiting access to a lot of apps/sites i use.

I have already checked for any safe search options and they're all off.

Hopefully someone can help.

Thanks

Karl-TalkTalk · ‎26-08-2022

Hi

Can you add the home phone number to your 'Community Profile' so I can check your connection.

Thanks

Karl.

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Jayb1000 · ‎25-08-2022

I have already tried doing this, nothing changed.

Thanks

Michelle-TalkTalk · ‎23-08-2022

Hello,

Have you also tried powering down the router for a full 30 minutes as this will clear the current session?

Thanks

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Gondola · ‎22-08-2022

Hi Jayb1000

Clear your browser cache / cookies / history.

Either disable the VPN you're using or set up the VPN to use a UK host server.

Disable any Tracking cookie blockers / ad blockers until you're sure the website will permit access using ad blocking.

Gondola Community Star 2017-2024

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