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Broadband help

For queries about your TalkTalk broadband service.

Access to gambling sites

familyorr
Visitor
Private Message TalkTalk

Thursday

Message 8 of 8

I cannot access National Lottery or any gambling sites since this morning, everything was OK last night and no changes have been made.  I do not have parental controls on as no children in the house.

Labels:
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7 REPLIES 7

Ady-TalkTalk
Support Team
Staff
Private Message
In response to familyorr

Friday

Message 1 of 8

Excellent, thanks for posting back to let us know. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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familyorr
Visitor
Private Message TalkTalk
In response to Ady-TalkTalk

Friday

Message 2 of 8

Hi Ady

Turned it off this morning for 30 minutes and that seems to have fixed it.  Have got my euromillions tickets now!!!

 

Thanks for your help

 

Ady-TalkTalk
Support Team
Staff
Private Message
In response to familyorr

Friday

Message 3 of 8

Hi familyorr, just before I raise this as part of an incident please confirm that you turned the router off for over 30 minutes and you're definitely using TalkTalk DNS settings or easier you haven't modified the settings in the router. Its probably us, but I have to do the checks. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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fr8ys
Community Star
Private Message TalkTalk
In response to familyorr

Thursday

Message 4 of 8

Thanks for confirming.

 

This has been raised to support staff as we are seeing a few other posts on this topic.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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familyorr
Visitor
Private Message TalkTalk

Thursday

Message 5 of 8

Talk talk that should have read!

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familyorr
Visitor
Private Message TalkTalk

Thursday

Message 6 of 8

Hi

 

I just have a talk talking router

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fr8ys
Community Star
Private Message TalkTalk

Thursday

Message 7 of 8

Hi,

 

Which router are you using?

 

I ask as I saw a similar issue with someone who is using an Eero.

 

I posted the following for them to check but have not had a response. If you have an Eero, could you try and advise please? If its not an Eero can you confirm the model so support staff can look into further. Tjank you.

 

do you have advanced security set to on under Network Controls?

 

If so does turning this off make any difference? If so you could turn it back on and maybe add the sites you wish to the Allow Sites list.

 

I don't know if this will help but may be something to try.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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