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Your Account

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Account suspended?

Bob&Alex
Newbie
Private Message TalkTalk

6 hours ago

Message 3 of 3

When I try logging into my account using the TalkTalk app I get a message that says Account Suspended. Why? I am still within TalkTalk and now on a fibre optic broadband package. I only wanted to log in to ask why I have not received the voucher I was promised when I agree to stay with TalkTalk back in the summer.

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2 REPLIES 2

Bob&Alex
Newbie
Private Message TalkTalk
In response to Gliwmaeden2

4 hours ago

Message 1 of 3

Thank you so much!

Gliwmaeden2
Community Star
Private Message TalkTalk

5 hours ago

Message 2 of 3

I'll move this to the billing section where they can check what's going on with your My Account and chase up the voucher for you, @Bob&Alex .

 

But it will be after the weekend before you get a reply. 

Gliwmaeden2, a fellow customer.
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