Account suspended?

[Bob&Alex]

When I try logging into my account using the TalkTalk app I get a message that says Account Suspended. Why? I am still within TalkTalk and now on a fibre optic broadband package. I only wanted to log in to ask why I have not received the voucher I was promised when I agree to stay with TalkTalk back in the summer.

[Arne-TalkTalk]

Can you try to log in using a browser? 

[Bob&Alex]

Thank you so much!

[Gliwmaeden2]

I'll move this to the billing section where they can check what's going on with your My Account and chase up the voucher for you, @Bob&Alex .

But it will be after the weekend before you get a reply.