Account suspended?

[Bob&Alex]

When I try logging into my account using the TalkTalk app I get a message that says Account Suspended. Why? I am still within TalkTalk and now on a fibre optic broadband package. I only wanted to log in to ask why I have not received the voucher I was promised when I agree to stay with TalkTalk back in the summer.

[Gliwmaeden2]

@Stella14, it can take up to 24 hours to get services restored after payment. 

You also need to switch the router off entirely, even unplug it at the wall, for a minimum of 30 minutes before restarting it.

If you still have trouble, please return to the message board and click on start a topic.

As explained above, this is another customer's own thread. Staff only reply to the original poster. 

[ferguson]

@Stella14 

This is an old and dormant thread. For further help, please start your own topic.

[Stella14]

Paid bill services cut off

[Arne-TalkTalk]

Can you try to log in using a browser? 

[Bob&Alex]

Thank you so much!

[Gliwmaeden2]

I'll move this to the billing section where they can check what's going on with your My Account and chase up the voucher for you, @Bob&Alex .

But it will be after the weekend before you get a reply.