For queries about your TalkTalk broadband service.
on 04-05-2023 07:59 AM
Internet is really slow today - I am on fibre150 data only. When I run a speed test it gives me 38Mb down and 30Mb up to my device. Doesn't show a speed to my hub. When I do a line test it ALWAYS comes back with "we think you have a problem with your line" and then it says "we are working on it, please check back in a couple of day" When I check back in a couple of days the fault has been cleared - no message. A few days later it does it again. Last time I spent some time on the phone and was sent a new LAN cable, no difference. Starting to wonder why I went for fibre 150 as it seems no better.
on 05-05-2023 08:24 AM
Hi MarissaMetheny
Do you still need help with this?
on 04-05-2023 08:03 AM
Hi MarissaMetheny
I'm really sorry to hear this.
Please can you add your name and TalkTalk landline number/account number to your Community Profile, I can then take a look at this for you.
Thanks
Debbie