Bad internet connection

[FatmaBulli]

My Internet has very bad connection, no signal in the house, no working WiFi on android mobile, can not receive calls or make calls on my android, 

Tried to contact customer service but I can't get through to anyone

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[Gliwmaeden2]

@FatmaBulli, if you can't make or receive phone calls on the smartphone, have you considered the  smartphone to be having the problem?

Who is the mobile phone operator?

Is the smartphone the only device you have in the house for accessing the internet?

[AllyM]

You could perhaps give a bit more information about the issues you are having.

Is it just a WiFi problem or are wired connections affected as well?

Is the router actually getting an internet connection? What lights are on and what are they doing etc, etc?

If you would like TalkTalk staff on this forum to help, it's best to make sure your forum profile is updated with your personal details and your TalkTalk landline number and/or account number in order that they are able to access your account (don't post personal details on the thread though).