router completely dead

[tricia22?]

hi a fault has been reported could someone chase up the new router , the fault ref is REP-12913818

the router is completely dead , no lights at all , mains socket is ok , did speak to support and they said one would be sent out , but not heard anything 

[Debbie-TalkTalk]

Hi tricia22?

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[tricia22?]

Hi Debbie , router received all ok broadband now working , I sent the old one back to talk talk returns

Thankyou for your help 

Regards 

[Debbie-TalkTalk]

Hi tricia22?

Have you received the router?

[Debbie-TalkTalk]

Hi tricia22?

No problem 🙂

I will check in again with you in 48hrs to see if the router has arrived.

Thanks

[tricia22?]

Thanks for the update 👍

[Debbie-TalkTalk]

Hi tricia22?

I'm sorry to hear this. I've checked and you should receive the router within the next 24-48hrs.

Please let us know how you get on.

Thanks

Debbie

[ferguson]

When did you speak to them @tricia22??  Bear in mind they generally advise a couple of days and this can be longer if a weekend intervenes. 

[Gliwmaeden2]

You need to complete your community forum profile details for TT staff to identify your account, @tricia22?.

Go via your avatar/name; settings; add your Talktalk landline number  / account number in Personal Information. SAVE CHANGES. 

Staff reply on here Monday to Friday.