For queries about your TalkTalk broadband service.
on 21-05-2023 12:54 PM
hi a fault has been reported could someone chase up the new router , the fault ref is REP-12913818
the router is completely dead , no lights at all , mains socket is ok , did speak to support and they said one would be sent out , but not heard anything
on 26-05-2023 05:55 AM
Hi tricia22?
That's great news, thanks for letting us know 🙂
I have sent you a Private Message with a link to a short survey for the Community.
Thanks again.
Debbie
on 25-05-2023 04:28 PM
Hi Debbie , router received all ok broadband now working , I sent the old one back to talk talk returns
Thankyou for your help
Regards
on 24-05-2023 09:54 AM
Hi tricia22?
Have you received the router?
on 22-05-2023 09:50 AM
Hi tricia22?
No problem 🙂
I will check in again with you in 48hrs to see if the router has arrived.
Thanks
on 22-05-2023 09:45 AM
Thanks for the update 👍
on 22-05-2023 08:26 AM
Hi tricia22?
I'm sorry to hear this. I've checked and you should receive the router within the next 24-48hrs.
Please let us know how you get on.
Thanks
Debbie
on 21-05-2023 01:51 PM
When did you speak to them @tricia22?? Bear in mind they generally advise a couple of days and this can be longer if a weekend intervenes.
on 21-05-2023 01:18 PM
You need to complete your community forum profile details for TT staff to identify your account, @tricia22?.
Go via your avatar/name; settings; add your Talktalk landline number / account number in Personal Information. SAVE CHANGES.
Staff reply on here Monday to Friday.