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Broadband help

For queries about your TalkTalk broadband service.

router completely dead

tricia22?
First Timer
Private Message

on ‎21-05-2023 12:54 PM

Message 9 of 9

hi a fault has been reported could someone chase up the new router , the fault ref is REP-12913818

the router is completely dead , no lights at all , mains socket is ok , did speak to support and they said one would be sent out , but not heard anything 

0 Likes
8 REPLIES 8

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to tricia22?

on ‎26-05-2023 05:55 AM

Message 1 of 9

Hi tricia22?

 

That's great news, thanks for letting us know 🙂

 

I have sent you a Private Message with a link to a short survey for the Community.

 

Thanks again.

 

Debbie

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tricia22?
First Timer
Private Message
In response to Debbie-TalkTalk

on ‎25-05-2023 04:28 PM

Message 2 of 9

Hi Debbie , router received all ok broadband now working , I sent the old one back to talk talk returns

Thankyou for your help 

Regards 

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎24-05-2023 09:54 AM

Message 3 of 9

Hi tricia22?

 

Have you received the router?

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to tricia22?

on ‎22-05-2023 09:50 AM

Message 4 of 9

Hi tricia22?

 

No problem 🙂

 

I will check in again with you in 48hrs to see if the router has arrived.

 

Thanks

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tricia22?
First Timer
Private Message
In response to Debbie-TalkTalk

on ‎22-05-2023 09:45 AM

Message 5 of 9

Thanks for the update 👍

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎22-05-2023 08:26 AM

Message 6 of 9

Hi tricia22?

 

I'm sorry to hear this. I've checked and you should receive the router within the next 24-48hrs.

 

Please let us know how you get on.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




ferguson
Community Star
Private Message TalkTalk

on ‎21-05-2023 01:51 PM

Message 7 of 9

When did you speak to them @tricia22??  Bear in mind they generally advise a couple of days and this can be longer if a weekend intervenes. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎21-05-2023 01:18 PM

Message 8 of 9

You need to complete your community forum profile details for TT staff to identify your account, @tricia22?.

 

Go via your avatar/name; settings; add your Talktalk landline number  / account number in Personal Information. SAVE CHANGES. 

 

Staff reply on here Monday to Friday. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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