So I've been using TalkTalk for a few years now, and this past year or so quality has fallen off a cliff, it's clear that during times of high traffic that users will have their services limited, typically around the same times of day. It's incredibly frustrating that we must do this dance of checking your equipment, pretending that is the problem, and being lied to being told "It isn't our policy to throttle bandwidth etc"
In the words of a local computer technician who runs his own company and is an expert on the subject:
"Every internet provider for home use will throttle speeds at peak times regardless of what they say in their terms and conditions. The only way to get an unthrottled connection is to choose a business package from an internet supplier but these will be much more expensive, they do however have truly unlimited and non throttled speeds."
Rather than gas-lighting and lying to customers.. Why not simply be honest and handle the issue appropriately?
In our house we have recently got newer equipment as suggested by TalkTalk technicians, and are still being told that the equipment is somehow the problem. The past few nights once again we're experiencing slow speeds again and whilst i'm unable to prove it at this point i'm convinced it's throttling. I've made an account here because attempting to call TalkTalk support about the problem is truly an exercise in masochism.
Whilst TalkTalk is one of the cheaper services if this keeps up for any longer i'm simply going to move elsewhere, as the service is barely usable anymore and I'm sick of being lied to about the cause.
