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Broadband help

For queries about your TalkTalk broadband service.

Blue button not working

Myrubydg25
Chatterbox
Private Message TalkTalk

on ‎31-03-2025 12:15 PM

Message 5 of 5

I have been asked to contact team

D GILLIBRAND
Labels:
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4 REPLIES 4

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎31-03-2025 05:07 PM

Message 1 of 5

@Myrubydg25, it's not helpful for solving problems to keep starting new threads.

 

However, did you reply by PM To the support team that responded here?

 

https://community.talktalk.co.uk/t5/Broadband/Solid-red-light-on-ont/td-p/3105566?

 

Your 3rd topic has been moved out of the way to avoid further duplication.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎31-03-2025 05:01 PM

Message 2 of 5

@Myrubydg25, staff replied earlier today.

 

You must follow up on this thread.

 

What phone number did dial for support?

 

It should have been 03451 720088. 

 

Chat is open till 9pm, if you can manage with mobile data meanwhile. 

 

See opening hours here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

The support team of Talktalk staff is not back now before the morning. 

 

Please let us know how you are getting on.

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Chris-TalkTalk
Support Team
Staff
Private Message
In response to KeithFrench

on ‎31-03-2025 02:31 PM

Message 3 of 5

Hi Myrubydg25,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks
Chris

Chris, Community Team 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎31-03-2025 01:28 PM

Message 4 of 5

Hi @Myrubydg25 

 

I am sorry, but your opening post makes no sense at all. Please can you elaborate - what blue button on which make/model of equipment are you referring to?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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