Broadand issues for older user

[Pedrow]

Good afternoon all,

I was up visiting my mother earlier and she said she was having problems with her PC and would I have a look at it again.

Once again she has the burling wheel and cannot get connected (she says she leaves it for 45 mins sometimes).

Being a typical pensioner she doesn't want any hassle but still pays for a service that is pants to say the least and has left me to deal with the intricate issues she doesn't understand (I have approval from TT to do this).

I've tried previously to do a speed test and she gets <3mb (yes that low) so I tried running the router (a different one) from the access point to the house in case it was the internal wiring (all hard wired due to the build of the house) and it made no difference.

TalkTalk say there is no problem although her landline which she also has drops out.

Any help here would be appreciated although it will be a distant fix for me as she doesn't live local to me.

[Chris-TalkTalk]

OK thanks. Line test is passing the connection does look unstable with a high error count at times. How many telephone sockets are there? Is the router currently connected to the test socket? - Your guide to main phone sockets - TalkTalk Help & Support

Chris

[Pedrow]

Done

Please use myslf as point of contact

[Chris-TalkTalk]

Hi Pedrow,

I'm sorry to hear that your Mother is experiencing problems with her service. Could you add your Mothers name and TalkTalk landline telephone number to the private notes section of your community profile and we'll be happy to look into this for you.

Thanks

Chris

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.