on 11-01-2022 11:25 PM
I have an issue with my broadband in that it drops out around 7.00pm in the evening. This has been happening just about everyday over the last couple of weeks. The connection came back on after about 30 minutes this evening but Monday it didn't come back on until 8.30pm. Rebooting the router doesn't solve the issue. None of the lights on the router turn red during the down time.
I am using an Hawei HG633 router. The PC is connected to the router via the ethernet cable.
Any advice you can give would be very much appreciated.
on 14-01-2022 06:29 AM
on 13-01-2022 08:53 PM
Thank you for getting back to me.
I've logged into my account and I have Kids Safe, Scam Protection and Virus alerts switched On. Homework time is switched Off. I have not touched these settings in over a couple of years.
Interestingly as far as I know the broadband didn't drop out this evening but I will keep a check on this daily.
on 13-01-2022 06:53 AM
on 12-01-2022 06:37 PM
If you have issues at the same time each day then this can be caused by your Homesafe settings
Specifically, check if you have the Homework time switched on, even if it is switched off it would be worth switching it on, waiting for 5 minutes, and then switching it off again, this will ensure it really is off.
The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow.