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VPN no longer connecting

blackbeard
Chatterbox
Message 13 of 13

Similar to other recent posts on here, as of yesterday my work VPNs are no longer connecting. They fail with error 806.

Can anyone offer any advice please?

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12 REPLIES 12

Message 1 of 13

Excellent, thanks for confirming.

 

Regards,

 

Karl. 

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blackbeard
Chatterbox
Message 2 of 13

Yes, that's working now! Thank you

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Message 3 of 13

Hi @blackbeard

 

I've made a change to the router, can you try the VPN connection now.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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blackbeard
Chatterbox
Message 4 of 13

OK, thanks, I can give that a go. 

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Message 5 of 13

Hi @Jaz13

 

I'm sorry to hear this. Please can you create a new topic on the Community, we can then take a look at this for you.

 

Thanks

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Jaz13
Popular Poster
Message 6 of 13

Hi there, I'm also getting the same issue.

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Message 7 of 13

Hi blackbeard

 

Would you like me to send a Huawei WIFI hub for testing to see how the connection compares?

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Jaz13
Popular Poster
Message 8 of 13

Hi there, I'm getting same issue. Unable to connect to my work VPN. 

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blackbeard
Chatterbox
Message 9 of 13

There's nothing in the Windows Update history since December so I don't think the VPN client has had an update recently

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Message 10 of 13

Hi blackbeard

 

Thanks for confirming this.

 

Do you know if the VPN client has had a new update over the last couple of days?

 

 

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blackbeard
Chatterbox
Message 11 of 13

Just the built-in Windows 10 client

Michelle-TalkTalk
Support Team
Message 12 of 13

Hi,

 

I'm sorry to hear this. Can I just confirm which VPN client you are using please?

 

Thanks