Broadband help

blackbeard · ‎13-01-2022

Similar to other recent posts on here, as of yesterday my work VPNs are no longer connecting. They fail with error 806.

Can anyone offer any advice please?

Karl-TalkTalk · ‎13-01-2022

Excellent, thanks for confirming.

Regards,

Karl.

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

blackbeard · ‎13-01-2022

Yes, that's working now! Thank you

Karl-TalkTalk · ‎13-01-2022

Hi @blackbeard

I've made a change to the router, can you try the VPN connection now.

Thanks

Karl.

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

blackbeard · ‎13-01-2022

OK, thanks, I can give that a go.

Debbie-TalkTalk · ‎13-01-2022

Hi @Jaz13

I'm sorry to hear this. Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

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Jaz13 · ‎13-01-2022

Hi there, I'm also getting the same issue.

Debbie-TalkTalk · ‎13-01-2022

Hi blackbeard

Would you like me to send a Huawei WIFI hub for testing to see how the connection compares?

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Jaz13 · ‎13-01-2022

Hi there, I'm getting same issue. Unable to connect to my work VPN.

blackbeard · ‎13-01-2022

There's nothing in the Windows Update history since December so I don't think the VPN client has had an update recently

Debbie-TalkTalk · ‎13-01-2022

Hi blackbeard

Thanks for confirming this.

Do you know if the VPN client has had a new update over the last couple of days?

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blackbeard · ‎13-01-2022

Just the built-in Windows 10 client

Michelle-TalkTalk · ‎13-01-2022

Hi,

I'm sorry to hear this. Can I just confirm which VPN client you are using please?

Thanks

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Broadband help

VPN no longer connecting