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Faulty router

Volt55
Team Player
Message 4 of 4

Hi, long time TT customer here. I have a Sagemcom FAST router connected to Fibre 35. Speed has been intermittently slow for a couple of days. There are no reported outages in my area. I have tried connecting just a desktop PC and Ethernet cable but speed tests including TalkTalk's own diagnostics give me results varying from 4Mbps to 30Mbps (download). This was running about 20 speed tests over a day or so. The router software shows that it apparently gets 30Mbps, so the fault appears to be within the router.

 

 

05 talktalk own test 5down 5up - Copy.png

I have removed all other phone connections and gone straight into my NTE 5C Mk4 socket with a filter (faceplate removed). I have tried another filter too, makes no difference. No phone noise when connected. (I am a computer installation engineer by trade so have done all the relevant tests).

 

Also, this router has been playing up for quite a few months with these issues:

 

  • Router likes to turn off WiFi for no reason.
  • One Ethernet port is unusable.
  • WiFi range drifts in and out (there are no conflicting channels close by).
  • Regularly locks up and requires rebooting.

 

Can I get a new router sent out please?

 

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3 REPLIES 3

Message 1 of 4

Hi

 

post back when the router arrives and is tested and let us know if there is any improvement.

 

Thanks  

 

Karl. 

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Volt55
Team Player
Message 2 of 4

Thank you for the quick reply @Debbie-TalkTalk hopefully that will fix things.

Debbie-TalkTalk
Support Team
Message 3 of 4

Hi Volt55

 

I'm sorry to hear this.

 

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie