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Broadband ISP details for ex Shell customers 3rd party router

Madmaisie
First Timer
Private Message TalkTalk

on ‎01-06-2025 11:48 AM

Message 5 of 5

Hi I am an ex Shell broadband customer who was transferred to talktalk. I want to setup a 3rd party router and WiFi hub. I have tried the standard details for talk talk, without success. I presume I still need to use my old shell details ( which I don't know). Can anyone help?

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4 REPLIES 4

Madmaisie
First Timer
Private Message TalkTalk
In response to nambuso-TT

on ‎02-06-2025 09:05 PM

Message 1 of 5

Hi @KeithFrench Keith French and @nambuso-TT  many thanks for advice will try to call the shell team and report back , 👍

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KeithFrench
Community Star
Private Message TalkTalk

on ‎02-06-2025 09:04 AM

Message 2 of 5

You are very welcome @nambuso-TT 

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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nambuso-TT
Support Team
Staff
Private Message

on ‎02-06-2025 09:00 AM

Message 3 of 5

@KeithFrench  thanks for advising. @Madmaisie please confirm if you require assistance with your wifi hub.

KeithFrench
Community Star
Private Message TalkTalk

on ‎01-06-2025 01:39 PM

Message 4 of 5

Sorry, I have no idea what settings Shell used. However, I can help with all aspects of the WiFi Hub. Have you tried calling the Shell Migration Team on the standard service centre number of 0345 172 0088?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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