Broadband Speed

[Eggsorcist]

Hi,

For the last week now, every night between the hours of 7-11.30 my internet speed drops to around 1 mps. My guaranteed speed is 46 mps. I have contacted TalkTalk who emailed me over a list of things to try (turning router off etc) however none of these work

The rest of the day my connection is fine, however without anything changing and even with no devices using the connection, at 7-11.30 it drops to 1 mps. Wireless and LAN connection are both the same..

Help!? 

[Eggsorcist]

Hi Chris,

I have already tried this including leaving it off for 24 hours. I have also tried changing the wireless channel, turning off all other devices etc

At the moment the line will be fine. Problems will begin around 7pm tonight. Are you able to test the line again this evening?

Thank you

[Chris-TalkTalk]

Hi Eggsorcist,

Line test is passing, can't see any reason for the drop in speed. Could you try switching the router off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Chris

[Eggsorcist]

Hi Chris,

Do we have an update here?

thanks 

[Eggsorcist]

Apologies, all done

[Chris-TalkTalk]

Thanks but could you also add your TalkTalk landline telephone number so that we can identify you on our systems

Chris

[Eggsorcist]

Thanks Chris,

This has been done

[Chris-TalkTalk]

Hi Eggsorcist,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris