Broadband and phone line not working

[mkdmkd]

I reported loss of broadband and phone line on 10th march. Talktalk tested line and logged for engineer to come to the house to check fault.  Engineer comes on 11th March, he ran his tests and said fault was in master socket.  He made some changes and internet and phone worked fine. Hour later lost phone line and then broadband again. Reset router and worked for about hour and lost signal again (phone line still dead).  Logged call with talktalk again. Tested line and said no fault. I called talktalk and automated message at 7:45pm said lines now closed ( I thought helpline was 24/7).

I need help with this again because don't understand why phone was working and then died again same for broadband. Engineer needs to come back to the house check again.

[Chris-TalkTalk]

OK thanks, please let us know how you get on

Chris

[mkdmkd]

I spoke to support team this morning and they've arranged engineer visit for tomorrow

[Chris-TalkTalk]

Hi mkdmkd,

Could you just make sure that the telephone number in your community profile is your current TalkTalk landline telephone number

Thanks

Chris

[mkdmkd]

Good shout, i tried it and didn't make much difference.  The broadband signal is more intermittent now but phone line is still dead.

[Gliwmaeden2]

@mkdmkd, just referring to your comment in the first post: helpline hours are not 24/7.

You can see the details through the links given for Chat and telephone support on this page:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

[ferguson]

Do you not have a plugin microfilter at all? They won't call you, they will post back on here.

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

[mkdmkd]

I don't think I have the correct cable to plug into test socket. I prefer someone from talktalk to call me

[ferguson]

Do you have it connected at the test socket at the moment? It might be an idea to do that for now pending the support team running some tests. 

[mkdmkd]

Just updated my details. My router is currently flashing white and orange.

[ferguson]

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.